Personal Services


Flowers and Mail
Regular mail is delivered to patients Monday through Saturday by volunteers. All patient E-Mail is hand delivered to the patients each weekday. E-mail messages received after 4 p.m. will be delivered the following morning. E-mail received over the weekends will be delivered on Monday. There may be delays in delivery for e-mail received during a holiday. When flowers and packages are received, they are also delivered to you by volunteers. (Flowers are not allowed in the Intensive Care/Coronary Care Unit.)

Meals
You will be served breakfast, lunch, and dinner during your hospital stay (except when diagnostic studies are being performed and meals must be withheld until they are completed). If you miss a meal due to testing, please understand if a full meal is not served to you when you are allowed to eat. The Dietary Department will send some food items as a substitute for your missed meal to carry you until the next meal is served.

• On your first hospital day, the Dietary Department will select your menu. For the remainder of your stay, you will usually be able to select your meals from a selective menu, according to the diet your physician has ordered for you.
• If you are placed on a special diet during your hospital stay, you will be visited by a dietitian. The dietitian will help you select meals and explain your diet to help you understand any restrictions that may be given to you.
• You will be served snacks if they are prescribed for you by your physician or the dietitian.
• If you have dentures or any problems which make it difficult for you to eat some types of food, please ask the nurse to arrange for the dietitian to see you to assure that you receive the type of meals that will meet your nutritional needs.

Free Wi-Fi
Passavant is pleased to offer patients and visitors free access to the Internet, throughout the building, via wireless networking (wi-fi).

To connect:
• Setup your laptop or device to use PASSNET as the network name (SSID).
• When you are connected, open a web browser like Internet Explorer or Firefox.
• Your browser will be redirected to our acceptable use policy where you can accept the terms.
• Once you click accept you will be connected to the Internet.

Newspapers
Newspapers are available in dispensers at the ground floor entrance to the Main Lobby.

Patient Representatives
Our patient representatives will assist you and your family with special needs during your stay with us. They will try to answer any questions or concerns you may have.

A patient representative is available Monday through Friday from 9:00 a.m. to 5:30 p.m. The nursing staff can contact your patient representative for you or call extension 3179.

Telephones
All rooms, with the exception of rooms in the ICCU unit, are equipped with telephones. You may make a local call by dialing 7 plus the number. Local calls consist of Alexander, Chapin, Franklin, Jacksonville, Literberry, Murrayville, and Woodson. To make a long-distance calling card call, dial 7+0+ your long distance carrier instructions or dial 7+0 and a GTE operator will assist you. If you have telephone problems, dial “0” and notify our switchboard operator.

Your telephone extension number is 3 plus your room number.

For the comfort of our patients, no telephone calls are received in patient rooms before 7:00 a.m. and after 9:00 p.m.

An iPad with special video software is available for our patients who are hearing impaired and wish to use this method of communication. Ask your nurse for details. A videophone is located in the Emergency Department waiting area  for the use of the patient’s family members who are hearing impaired.

Cellular Telephones
Cellular telephones are permitted in most areas of the hospital. Please look for signs in areas where cellular telephones are not allowed.

Television
Televisions are available in all rooms at no charge. All TV’s are closed-captioned. A list of stations is located in the Patient Handbook.

In addition, Passavant also dedicates three channels to closed-circuit patient educational programming. Channels 20 and 22 post the times and dates of Passavant’s various support groups and educational series, while channel 21 provides specific patient education programs. For a complete schedule of these programs, please refer to the Patient Handbook.

Tamera Norton Honored with Daisy Award

Posted on: May 17, 2017

Tamera Norton, a registered nurse in the Transitional Care Unit, is the newest recipient of the Daisy Award at Passavant Area Hospital. Passavant partners with the Daisy Foundation to give the award each quarter to a registered nurse or licensed practical nurse who consistently demonstrates excellence through clinical expertise and extraordinary compassionate care. A grateful patient nominated Tamera for the honor: “Over the course of my 28 days at Passavant, I became concerned about my progress. I expressed my concern to Tamera. She took note and promised to try and resolve. She made many phone calls until she was able to make an appointment for me. She kept me informed every step of the way and helped arrange for me to leave the unit for the doctor’s appointment. The result of the appointment not only eased my mind, but caused a complete change in my therapy. Tamera cared for my needs unfailingly and always with professional and pleasant attitudes. The rest was way beyond the call of duty.” After receiving the award, Tamera is considering becoming a Daisy ambassador to help spread the word about her experiences. “As a nurse, our common core is to care that much about our patients. I was just trying to provide the good, quality care that our patients want,” Tamera said.

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