Financial Assistance


It is the mission of Memorial Health System (MHS) to improve the health of the people and communities we serve.

To better serve the community and further our mission, Passavant Area Hospital accepts a wide variety of payment methods and offers resources to assist the patient and responsible party in resolving any outstanding balance.

Passavant Area Hospital recognizes there are occasions when a patient is not financially able to pay for their hospital care, and is not covered by any payer. Since the provision of care is not dependent on the patient’s ability to pay, Passavant Area Hospital has established guidelines in which a patient may apply and qualify for financial assistance. Passavant Area Hospital strives to balance needed patient financial assistance with the broader fiscal responsibilities to accomplish our mission.

• Passavant Area Hospital Financial Assistance Application
Programa De Ayuda Economica

• Passavant Physician Association Financial Assistance Application
Solicitud de Asistencia Financiera de Passavant Physician Association

• Payment Options

Pay Your Bill Online

• MHS Financial Assistance Policy
Política de ayuda económica de MHS

• MHS Billing and Collections Policy
• Política de facturación y cobro de MHS

• Exhibit 1:
Schedule of Income Guidelines and Discounts
Cronograma de pautas de ingresos y descuentos

• Exhibit 2:
Group Provider List
Lista de grupos de proveedores para la FAP

• Exhibit 3:
Plain Language Summary
Tranquilidad sobre el pago

• Exhibit 4:
Explanation of the Amounts Generally Billed to Patients
Explicación de los montos generalmente facturados a los pacientes

• Exhibit 5:
Facility Directory
Directorio de centros afiliados

For more information on Passavant’s Financial Assistance Program, please contact a Patient Financial Representative, 217-479-2877 or 217-479-2876. Our Patient Financial Representatives are available Monday through Friday from 8:00 a.m. to 4:30 p.m. (except holidays).

Medicare/Insurance Consultant
Lorna Legreid, Passavant’s Medicare/insurance consultant, is available to help patients understand and cope with paperwork and billing that follows a hospital stay. Lorna is available to assist discharged patients with the filing of Medicare/insurance forms and helps clients understand the comprehensive process of filing claims. There is no charge for this service.

Lorna is available Monday through Friday from 6:30 a.m. to 3:00 p.m. For an appointment, please call 217-479-5573.

 

Cassie Houf-Seagraves is Employee of the Month

Posted on: December 7, 2017

Passavant Area Hospital’s Employee of the Month is Cassie Houf-Seagraves, a licensed clinical social worker. She works in the Social Services department and has been a Passavant employee four years. A grateful co-worker nominated Cassie for the honor. “We recently had a patient who was defiant and confused and had mental and physical complications. The patient was no longer able to care for herself and had to be sent to a nursing home. Cassie found a nursing home quickly and could have been satisfied with the task being completed. Instead, Cassie continued to work with Case Management to look for nursing homes to make sure all of the patient’s physical, mental health and communication needs were met. Cassie helped make arrangements for the patient’s belongings to get to the nursing home, and even made sure the patient’s cat would receive care. When it was time to go to the nursing home, the patient was upset and confused, refusing to go. Cassie went to the patient for a heart-to-heart conversation. Cassie was able to relieve the patient of her fears and make her feel important and supported.” As a social worker, Cassie’s responsibilities include identifying, addressing and resolving socially complex situations with patients, coordinating care with patient families, providing resources, advocating for patients and community members and providing crisis intervention and supportive counseling. “Passavant works endlessly to continue to improve and offer top notch services in a rural community,” said Cassie. “Employees, patients and community members are beyond fortunate that Passavant is part of a health system that opens leading doors to this area and never ceases to work to improve the health of the people and communities it serves.” Cassie and her husband, Michael, reside in Jacksonville with their son, Landon. The Employee of the Month at Passavant receives eight hours off with pay, an Employee of the Month plaque, a close parking space for one month, gift cards for the Cafeteria and Gift Shop, a movie gift card, pen and pencil set, picnic blanket, flashlight/tool kit, Mason jar cup, umbrella, small cooler, lunch sack, drawstring tote, water bottle, notepad, flashlight key ring, coffee mug, and cup.

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