Due to visitor restrictions in place due to COVID-19, we are asking that patients who want to pay their bill use alternative means and not come to the facility for an in-person payment. Alternative means include telephonic or electronic means as identified on your physical statement. Access to the facility to pay your bill in person will be denied until such time as the COVID-19 resolves within our service area. We apologize for this inconvenience. Please know Memorial Health System is committed to ensuring safety for both you and our providers.
Pay online now
Passavant Area Hospital is committed to providing quality healthcare and service to all patients. In order to continue this mission, it is essential that payment be received for services provided.
Copays and Deductibles
Passavant Area Hospital submits claims to your insurance company. To do this efficiently, it is important to present accurate and complete insurance information at the time of each registration.
By working together, we minimize billing cost as well as misunderstandings that could be costly to our patients. We ask for your assistance in paying your portion of urgent care, emergency, other outpatient and inpatient charges at the time of service.
Contact Passavant about Your Statement
If you would like to request an itemized statement, dispute your account, request information on Passavant's Charity Care or Uninsured Discount Program, request assistance in making payment arrangements, or speak with a patient financial services representative, please contact us as soon as possible. It is our goal to respond to any inquiries within two business days after receipt.
Call 217-479-2877 or 217-479-2876. Our Patient Financial Representatives are available Monday through Friday from 8:00 a.m. to 4:30 p.m. (except holidays).
Passavant Area Hospital
1600 W. Walnut
Jacksonville, Illinois 62650
Attn: Patient Financial Services
Please include or have the following information available when calling or Patient Financial Services to help expedite your request.
- Patient Account Number
- Patient's Date of Birth
- Date of Service
- Include in your email, the best time to contact you with a day time number(s).
- General explanation of your inquiry