Payment Options

Due to visitor restrictions in place due to COVID-19, we are asking that patients who want to pay their bill use alternative means and not come to the facility for an in-person payment. Alternative means include telephonic or electronic means as identified on your physical statement. Access to the facility to pay your bill in person will be denied until such time as the COVID-19 resolves within our service area. We apologize for this inconvenience. Please know Memorial Health System is committed to ensuring safety for both you and our providers.

Payment Options

Thank you for choosing Passavant Area Hospital for your health care needs. The Patient Financial Services Department will assist you with any questions about your payment options. You may contact Patient Financial Services, weekdays, 8 a.m. to 4:30 p.m., 217–245–9541, ext. 3123.

Financial Assistance

Uninsured patients are expected by the federal government, to enroll in the many health plans offered under the Affordable Care Act. You may find more information on the web at

If you are uninsured, you may be eligible for financial assistance under the terms and conditions the hospital offers to qualified patients.


Passavant accepts most forms of insurance. These include Medicare, Medicaid, Worker’s Compensation, certain Health Maintenance Organization (HMO) and Preferred Provider Organizations (PPO) plans, as well as most other health insurance. All claims are submitted on your behalf to your insurance company. However, we rely on you to:

  • Provide your most current insurance card and photo identification.
  • Contact your insurance company to ensure scheduled services are authorized to be performed at Passavant Area Hospital.
  • Provide all necessary information requested by your insurance company to ensure prompt payment.

Payment Options

Passavant Area Hospital accepts the following forms of payment:

  • Cash, personal or traveler’s checks
  • Visa, MasterCard and Discover
  • Bank-sponsored loan
  • Approved Passavant Area Hospital payment plan

Pay your bill in person at the cashier’s office located off our main lobby. The office is open Monday through Friday, 8 a.m. to 4:30 p.m.

Pay your bill online

Interest-Free Payment Plan

For individuals who prefer making monthly payments, Passavant Area Hospital offers an interest-free payment plan for up to six months. Please call 217–243–1370 to set up this payment option.

Bank Loan Program

For individuals who desire a lower monthly payment or need more than 6 months to pay, Passavant Area Hospital offers a bank loan program for up to 60 months. There is a simple, one-page application that our staff will assist you in completing. Passavant has two bank-sponsored loan programs with competitive interest rates. We will send your account to the bank you choose, and you will receive a coupon book similar to a car loan.

The following are a few of our bank loan program benefits:

  • More payment options
  • Easy qualification
  • Affordable monthly payments
  • No annual fees or prepayment penalties
  • Friendly, local customer service

The Farmers State Bank & Trust Co.
200 West State
Jacksonville, IL 62650

Jacksonville Savings Bank
1211 West Morton
Jacksonville, IL 62650

For more information, or to speak to a Patient Financial Service representative, please call 217–245–9541 ext. 3123.

Emergency Room Patients

All emergency room patients are entitled to receive a medical screening (triage) and stabilizing treatment without respect to insurance, ability to pay or any other financial issues. Payment arrangements will only be discussed after treatment has been provided.